Communication Security

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Communication is the lifeblood of any modern business. Whether it’s email, messaging or document sharing, digital communication allows us to work faster and connect globally. But these channels are also prime targets for cybercriminals looking to intercept sensitive information or impersonate trusted identities. That’s why you need to take communication security seriously and apply comprehensive, layered protection to ensure that all digital interactions remain private, authentic and secure.

Our approach covers every aspect – from securing email infrastructures and preventing impersonation, to ensuring that everyday communications in business messaging applications are protected from leaks and breaches.

DMARC, DKIM and SPF Monitoring

Email impersonation is a growing threat. Cybercriminals often spoof domains to trick recipients and launch phishing attacks. To combat this, we use DMARC, DKIM, and SPF technologies:

SPF ensures only authorised servers can send emails on our behalf.
DKIM adds a digital signature to prove messages haven’t been tampered with.
DMARC enforces policies and gives visibility into who sends email using our domain.

Email authentication should be monitored and any irregularities should trigger investigation via an Email Authentication Exception Form and corrective actions are logged for audit and compliance purposes.

Email Security

Email remains a primary attack vector. Whether it is phishing, malware, ransomware or fraud, attackers are constantly targeting inboxes. That’s why we recommend a multi-layered approach to email security to inspect and control every message.

This approach includes:

Inbound filtering to block spam, phishing, and malware
Outbound scanning to prevent sensitive data leaks
Internal scanning to protect inside email
Attachment and link sandboxing to neutralise hidden threats

Employee vigilance is also key. Suspicious emails can be flagged using a Phishing Report Form. Incidents are logged, reviewed, and acted upon quickly to protect the organisation.

Secure Email

For highly sensitive or regulated information, email encryption and secure delivery are mandatory. A Secure Email solution ensures that confidential messages are protected end-to-end.

Secure email controls:

Encrypt messages using TLS and S/MIME where necessary
Enable secure portals for external recipients
Apply Data Loss Prevention (DLP) policies to block unauthorised data sharing

Policies dictate that confidential or personal data must always be encrypted before sending. Any exceptions must be approved and recorded using a Secure Email Transmission Forms.

Secure Business Messenger

Email is no longer the only channel for collaboration. Instant messaging apps have become central to how we work. However, they bring risks. Using a Secure Business Messenger solution and policy ensures that daily conversations remain confidential and compliant.

Measures include:

End-to-end encryption for all messages and files
Strict access control policies to avoid unauthorised users
Data Loss Prevention (DLP) for sensitive keywords and file types
Integration with IAM systems to align messaging access with user roles

All platforms are monitored, and misuse or breaches are recorded in a Messaging Policy Violation Register for review and remediation.

Integrated Oversight and Governance

Strong processes and documentation support your communication security efforts. Every activity, from daily email filtering to rare exceptions, is tracked through forms and reports to ensure transparency.

Key process flows include:

Email Authentication Exception Forms
Phishing Report Forms
Secure Email Transmission Forms
Messaging Policy Violation Reports

These enable you to demonstrate to auditors and stakeholders that our communication channels are actively protected and compliant.

Enabling Trusted Communication

We believe secure communication enables business success. By protecting email, encrypting sensitive messages, and securing collaboration channels, you foster trust and enable your people to work safely and efficiently.

From stopping phishing attacks to protecting private conversations, a comprehensive communications security programme ensures that every message you send – and every conversation you have – meets the highest standards of privacy and security.

Communication Security