Incident Monitoring & Response

We know that identifying threats is only part of the story. Real security comes from how effectively and quickly we respond. That is why Incident Monitoring & Response is the backbone of cybersecurity operations. Through our integrated approach, combining SOC services, incident response processes, alert monitoring and advanced solutions such as XDR and MDR, we ensure that you can address threats before they can cause serious damage.

Security Operations Centre (SOC) Services

A dedicated 24/7 Security Operations Centre (SOC) is the nerve centre of your defences. Skilled analysts monitor your entire IT, OT and cloud environments in real time, correlating data from multiple sources to identify suspicious activity.

Using advanced SIEM platforms and threat intelligence feeds, a SOC continuously refines detection rules and investigates alerts, ensuring rapid triage and escalation.

Incident Response

When threats occur, every second counts. An incident response process is clearly defined and rigorously followed to ensure rapid and coordinated action.

The process includes:

• Incident identification and classification

• Containment and mitigation actions

• Root cause analysis and eradication

• Recovery and validation

• Post-incident review and reporting

Each incident is logged using structured Incident Record Forms, which capture critical information such as detection source, impact, response actions, and lessons learned.

Incident and Alert Monitoring

Proactive alert monitoring is critical to prevent small issues from becoming major incidents. Automated correlation engines, combined with human analysis, help prioritise alerts based on severity and potential business impact.

We recommend that policies should state this:

• Critical alerts are investigated within 15 minutes.

• High-priority alerts must be escalated within 30 minutes.

• All incidents are reviewed during daily security briefings.

Through regular tuning of detection rules, you minimise false positives and ensure your team focuses on genuine threats.

Extended Detection and Response (XDR)

Today’s threats require advanced solutions. An XDR platform integrates data from endpoints, servers, cloud workloads and user activity. This unified view enables your analysts to detect complex, multi-stage attacks faster and with greater accuracy.

XDR enhances your capabilities by:

• Automatically correlating signals across platforms

• Providing deeper visibility into attack paths

• Accelerating investigation through AI-driven analysis

Managed Detection and Response (MDR)

For organisations seeking enhanced protection, we offer Managed Detection and Response (MDR) as a service. Our experts deliver continuous threat hunting, investigation, and response on your behalf. MDR provides peace of mind with around-the-clock protection and rapid containment of threats.

Our MDR service includes:

• Threat intelligence-driven monitoring

• Human-led investigation and validation

• Active response and incident coordination

Seamless Integration and Documentation

All incident-related activities flow into your central security management system. From initial detection through to resolution, every step is recorded:

• Incident intake and classification forms

• Response and containment checklists

• Post-incident review templates

This structured approach ensures traceability, supports regulatory compliance, and drives continuous improvement in your security posture.

With a multi-layered approach to incident monitoring and response – combining SOC expertise, agile incident handling, intelligent alerting and advanced XDR/MDR capabilities – you can ensure that threats are stopped in their tracks before they disrupt your business.