Incident Monitoring & Response

We know that detecting threats is only part of the story. Real security comes from how effectively and swiftly we respond. That is why Incident Monitoring & Response forms the backbone of our cybersecurity operations. Through our integrated approach, combining SOC services, incident response processes, alert monitoring, and advanced solutions like XDR and MDR, we ensure threats are addressed before they can cause serious harm.

Security Operations Centre (SOC) Services

Our dedicated Security Operations Centre (SOC) operates 24/7, acting as the nerve centre of our defence capabilities. Skilled analysts monitor our entire IT, OT, and cloud environments in real time, correlating data from various sources to identify suspicious activities.
Using advanced SIEM platforms and threat intelligence feeds, our SOC continuously refines detection rules and investigates alerts, ensuring rapid triage and escalation.

Incident Response

When threats emerge, every second counts. Our incident response process is clearly defined and rigorously followed to ensure fast and coordinated action.

The process includes:

• Identification and classification of the incident

• Containment and mitigation actions

• Root cause analysis and eradication

• Recovery and validation

• Post-incident review and reporting

Each incident is logged using structured Incident Record Forms, which capture critical information such as detection source, impact, response actions, and lessons learned.

Incident and Alert Monitoring

Proactive alert monitoring is critical to prevent small issues from becoming major incidents. Automated correlation engines, combined with human analysis, help prioritise alerts based on severity and potential business impact.

Our policy states:

• Critical alerts are investigated within 15 minutes.

• High-priority alerts must be escalated within 30 minutes.

• All incidents are reviewed during daily security briefings.

Through regular tuning of detection rules, we minimise false positives and ensure our team focuses on genuine threats.

Extended Detection and Response (XDR)

Modern threats require advanced solutions. Our XDR platform integrates data from endpoints, servers, cloud workloads, and user activities. This unified view allows our analysts to detect complex and multi-stage attacks faster and with greater accuracy.

XDR enhances our capabilities by:

• Automatically correlating signals across platforms

• Providing deeper visibility into attack paths

• Accelerating investigation through AI-driven analysis

Managed Detection and Response (MDR)

For organisations seeking enhanced protection, we offer Managed Detection and Response (MDR) as a service. Our experts deliver continuous threat hunting, investigation, and response on your behalf. MDR provides peace of mind with around-the-clock protection and rapid containment of threats.

Our MDR service includes:

• Threat intelligence-driven monitoring

• Human-led investigation and validation

• Active response and incident coordination

Seamless Integration and Documentation

All incident-related activities flow into our central security management system. From initial detection to resolution, every step is recorded using:

• Incident intake and classification forms

• Response and containment checklists

• Post-incident review templates

This structured approach ensures traceability, supports regulatory compliance, and drives continuous improvement in our security posture.

With our layered Incident Monitoring & Response approach — combining SOC expertise, agile incident handling, intelligent alerting, and advanced XDR/MDR capabilities — we ensure that threats are stopped in their tracks before they disrupt our business.